Cookies policy

What is a cookie?

Our website uses cookies to facilitate user access to our services. Cookies are small text files that a web browser places in a user’s hard drive to streamline and optimise the process of using a website. Cookies store information on user preferences for a particular website. Cookies do not store a user’s personal information.
A cookie is a harmless text file stored by your web browser when visiting almost any websites. Cookies are useful for allowing a website to remember your visit for when you visit the same website again. Many people are unaware of the fact that cookies have been in use for twenty years, since the first browsers appeared for the World Wide Web.
Users can adjust their browser settings to be notified of the use of cookies, allowing them to accept or reject them. For further information, consult your browser’s help guide. Our cookies cannot be used to run computer programs or spread viruses to users’ computer equipment.

What information is stored in a cookie?

Cookies do not tend to store sensitive information about you, such as credit card and bank account details, photographs, ID card numbers or personal information. The information they store is of a technical nature, such as personal preferences and the customisation of contents, among others.
The web server does not associate them to you as a person but to your web browser. In fact, if you typically browse with Internet Explorer and decide to try browsing the same website with Firefox or Chrome, you will see that the website does not realize that you are the same person because it is actually making the association with the browser, not the person.

What kind of cookies are there?

Technical cookies: these are more basic cookies that allow, among other things, a distinction to be made between a human or automatic application navigating the website, when it is being navigated by an anonymous user or a registered user, and to perform basic functions for the operation of any dynamic website.
Analytics cookies: these cookies gather information on the type of navigation that is being performed, the most used sections, products consulted, usage times, language, etc.
Advertising cookies: these show advertisements depending on what you are browsing, your country of origin, language, etc.

What are own cookies and third-party cookies?

Own cookies are generated by the actual website you are visiting, and third-party cookies are generated by external services or providers, such as Facebook, Twitter, Google, etc.

What happens if I disable cookies?

To give you an idea of what disabling cookies can do, we provide a few examples:

• You will be unable to share contents from the website you are visiting on Facebook, Twitter or other social media site.
• The website will be unable to adapt its contents to your personal preferences, which typically happens with online retailers.
• You will be unable to access the personal section of that website, such as My Account, My Profile or My Orders.
• Online retailers: It will be impossible to make online purchases; you will need to phone them or visit their physical stores if they have one.
• It will not be possible to customise your geographic preferences, such as time zone, currency or language.
• The website will not be able to compile analytical information on visitors or web traffic, which will hinder it from being competitive.
• You will not be able to use its blog, upload photos, post comments or rate contents.
• The website will also not know whether you are human or an automatic application, such as a spambot.
• It will not be able to show targeted advertisements, which will reduce the advertising revenues of the website.
• All social media platforms use cookies, so you will not be able to use social media if you disable their cookies.

Can cookies be deleted?

Yes. They can be deleted, but also blocked, either generally, or those of a particular web domain.
To delete the cookies from a particular website, you will have to go to your browser settings, where you can look for the cookies associated with the domain in question and delete them.

Configuring cookies for your usual browser

If you want to access specific cookies on the Chrome browser. NB: these instructions may vary depending on the version of browser you use.

1. Go to Settings or Preferences on the drop-down menu accessed by clicking on the customisation icon at the top right.
2. You will find different sections. Click on Show Advanced Options.
3. Go to Privacy, Content Settings.
4. Select All Cookies and Other Site Data.
5. A list will appear with all the cookies ordered by domain. It will be easier to find the cookies from a particular domain by introducing partially or completely the address in the Search Cookies field.

This filter will bring up onto the screen one or more lines with the cookies from the requested website. All that remains is to select them and click on X to delete.

To access the cookies configuration on the Internet Explorer browser, follow these steps (these may vary depending on the version of the browser you use):

1. Go to Tools, Internet Options
2. Click on Privacy.
3. Move the slider to adjust the level of privacy.

To access the cookies configuration on the Firefox browser, follow these steps (these may vary depending on the version of the browser you use):

1. Go to Options or Preferences, depending on your operating system.
2. Click on Privacy.
3. In History, choose use Customs Settings for your browsing history.
4. Now you will see the Accept Cookies option, which you can enable or disable, depending on your preferences.